Q: How do I reset my miner to its factory settings?
A: We have 'how to' videos coming very soon. In the meantime you may contact our customer support.
Q: What do I do if I'm getting a very low hashrate?
A: Please contact our customer service technicians who will help you via Teamviewer.
Q: What should I do if my miner needs repairs?
A: Please contact our customer support, and our team of representatives will guide you through the process.
Q: What's the price for components such as hash boards, control boards, fans, etc?
A: For any specific hardware request, please contact our sales team.
Q: How do I pay?
A: We only accept bank wire transfers at this time. Bitcoin, Paypal, Western Union or personal accounts are not currently accepted.
Q: How long does the warranty last?
A: The warranty for the E12 series lasts for 6 Months. The warranty for the other models lasts 2 months.
(Monday to Saturday 9:00 AM to 1:00 Midnight) (Sunday 9:00 AM to 17:00 PM)